Google Says Sorry For Mis-handling Video Refunds
Google is taking steps to mitigate the public relations damage done when they decided to pull the plug on videos purchased from the Google Video DTO/DTR program, and only offered a “checkout credit” as compensation. From the official Google blog:
- We’re giving a full refund — as a credit card refund — to everyone who ever bought a video. We’ll need you to make sure we have your most recent credit card information, but once we know where to send the money, you’ll get it.
- You can still keep the Google Checkout credit that you’ve received already. Think of it as an additional ‘we’re sorry we goofed’ credit.
- We’re going to continue to support playing your videos for another six months. We won’t be offering the ability to buy additional videos, but what you’ve already downloaded will remain playable on your computer.
Good going, Google. This gesture doesn’t change the fact that the type of DRM you were using is truly awful, and disabling videos people thought they owned is just wrong (and shouldn’t even be possible), but it’s certainly a step in the right direction.
Here’s our original post covering this issue.
