Netflix Lost Movie Policy
Many business models treat penalties and fees as a profit center, rather than as a deterrent to unwanted behavior. Most notorious of these is credit card companies, where late fees and punitive interest rate increases are a significant source of income. But it’s nice to see that not all businesses treat their customers so badly. Last year I lost a Netflix movie. I was charged around $22 for the lost movie, which I thought was reasonable. When the movie miraculously turned up later, I went ahead and dropped it back in the mail, even though I’d already paid for it. Let’s just say it wasn’t a very good movie, and I had no desire to keep it. I was also curious about what Netflix would do. I wasn’t really expecting a refund, but that’s exactly what I got — a full refund credited to my debit card. Good show, Netflix.
